Refunds & Returns

◄Items Purchased In-Store

For purchases made within our boutiques, we are happy to refund or exchange for a change of mind on full-price merchandise. Our refund policy does not apply to reduced merchandise unless required by law.

Returns must meet the following criteria:

• Merchandise is new, unworn and in its original condition and packaging, including any product swing tags and/or shoe boxes.
• An itemised receipt is accompanied with the returned merchandise. Refunds will be credited to the original payment method.
• Purchases are returned or exchanged within 14 days of purchase.
• If choosing an exchange, please note that your exchange request is not always guaranteed and is subject to stock availability.

Any Edward Meller merchandise purchased from stockists such as David Jones or The Iconic must be returned to the stockist and is subject to their individual returns policies and procedures.

◄Items Purchased Online

Subject to the Consumer Guarantees outlined below, items returned for change of mind within the specified timeframes may be eligible for an exchange or full refund.

Online returns must meet the following criteria: 

• Item is unworn, unused, and in original condition.
• All original packaging is included (shoebox, dust bags, tissue paper, and fillers).
• Return is lodged within 21 days of your order being shipped.

Edward Meller reserves the right to reject returns that do not meet the above criteria.

Please ensure your items are securely packaged to avoid damage during transit.

The above conditions exclude items believed to be faulty or incorrect. If you’ve received a faulty or incorrect item, please get in touch with our Customer Care team for assistance.

Please Note: Duties, taxes, and tariffs paid at checkout are collected by Zonos and remitted directly to your local customs authority. These fees are non-refundable in the event of a return.

If you have any questions regarding these charges, we recommend contacting your local customs office or Zonos directly for further clarification.

Return Shipping

Return shipping costs are the customer's responsibility and will be calculated in our returns portal. The shipping costs will be deducted from your total refund. 

You may choose to return your item using your own preferred postage method. However, please note:

• You are responsible for covering all return postage costs.

• If you do not provide a valid tracking number, we cannot be held liable for lost, delayed, or undelivered items.

• For your peace of mind, we recommend using a trackable and insured service.

Processing Time

Refunds and exchanges are processed within 2–4 business days of receiving your return. Please allow an additional 1–2 business days during peak periods or holidays.

Faulty or Incorrect Items

If you've received the incorrect item or believe your item is faulty, please get in touch with us before returning the item with the following:

• Your order number
• Photos of the item
• A brief description of the issue

Once we’ve reviewed your request, our Customer Care team will guide you through the next steps.

◄Exceptions to our Change of Mind Policy

Our Change of Mind Policy does not apply to the following merchandise:

• Items purchased from the Warehouse Clearance category must be returned within 10 days of delivery and must also be unworn.
• Products marked Final Sale cannot be returned or exchanged unless deemed faulty by the Customer Care team.
• If your item meets the criteria in our Returns Policy, you can easily return it through our Online Returns Portal.

Edward Meller items purchased from:

• David Jones online or in-store is subject to David Jones' returns policies and procedures.
• The Iconic is subject to The Iconic's returns policies and procedures.

◄International Exchanges

At this time, we do not offer exchanges for orders placed outside Australia.

If you’d like a different size, colourway, or style, we recommend:

• Returning your original item for a refund, and
• Placing a new order for the item you wish to receive.

If you need any assistance, our Customer Care team is here to help. Please keep in mind that we’re based in Australia, so there may be a slight delay due to time zone differences—but rest assured, we’ll get back to you as soon as possible.

As a consumer, you are entitled to certain guarantees in respect of goods purchased from Edward Meller. Our returns policy does not affect your rights under the Australian Consumer Law, and you have consumer guarantees that cannot be limited by us.

If you believe an item is faulty, defective or does not match the description, please get in touch with us at webstore@edwardmeller.com.au, or you can call us on 1800 771 466. You can also return the product to an Edward Meller boutique. Please note that an evaluation will not occur in-store. A successful evaluation will be determined if the product is deemed to have defects in its materials and/or workmanship.

Warranties and guarantees do not cover damage caused by accident, improper care or use, negligence, normal wear and tear or the natural breakdown of colours and materials over extended time and use. In such instances, Edward Meller will not provide a refund, exchange, or repair.

If the product is considered to have a major fault, you have the right to ask for your choice of a replacement or refund. If the product has a minor fault, we may elect to repair the item (at our cost) or we may choose to provide you with a replacement or refund.

Edward Meller will require satisfactory proof of purchase before providing a remedy under Australian Consumer Law. Products returned under consumer guarantees can be returned within a reasonable timeframe, subject to proof of purchase.

We highlight that any products marked as seconds or sample products must be chosen carefully, as these items cannot be returned due to the fault identified at the time of purchase. Nonetheless, if the seconds or sample product exhibits a fault (not related to the fault identified at the time of purchase), it may be returned in accordance with the above consumer guarantees.