Accessories
The Journal
Accessories
The Journal
If you have forgotten your password to your account go to the “Sign In” page of your account and click on the Forgot your password? link.
This can be found by heading to the page at the following link here.
Simply enter your email address and if there is a matching account to that address, an email will be sent prompting you to re-set your password.
If you are still unable to log in,
please contact us at webstore@edwardmeller.com.au or you can call us on 1800 771 466.
No you don't. You can just checkout as a guest.
Depending on your spam filters, it is possible that your confirmation email has been forwarded to your junk folder - we would recommend double-checking your junk folder.
If you still have not received your order confirmation after 24 hours, please contact us at webstore@edwardmeller.com.au or you can call us on 1800 771 466.
As soon as your order has been dispatched, you will receive an automated notification with your tracking number. Your tracking number can then be used at Australia Post to find the most up-to-date delivery information.
Please note, if you are purchasing more than one item, your items may be shipped separately using individual tracking numbers.
We may fulfil your order from multiple locations, in this instance, your purchase will be split into multiple parcels. You will receive separate emails from Australia Post with separate tracking numbers for each parcel.
In the event of a split parcels please be assured that you will not incur any additional shipping charges.
Online sales are fulfilled from various locations including our warehouse, concession and boutique stores. Our Online Fulfilment Team have stringent quality control processes in place to ensure orders are packed and shipped to a high standard.
No, split payments across multiple methods of payment are not supported for online orders. They can be accepted in-store, but our website does not have the facility.
Size charts can be found on each product page or individually in the links below:
Named after King Louis XIV, who popularised the style in the seventeenth century. The term Louis refers to heels with a curve like an hourglass.
The shape is very ergonomic as the heel is placed directly under the natural heel of the foot, thus creating balance and even distribution of weight which helps keep the back and legs aligned.
Sacchetto construction originates in Bologna and translates loosely from Italian as “little bag” because the shoes upper and lining are sewn together into a tube before being turned inside-out and attached to the sole.
This construction is known for its comfort as it ensures shoes are both highly flexible and soft with minimal internal stitching.
Effective heel height refers to how much the shoe actually elevates your foot versus the physical height of the wedge or heel itself.
For example, a sandal like RANA80 has an 80 mm block heel but a platform of 20 mm so your foot is only inclined 60 mm.
Imperfect products are those that have a flaw but some damage will be almost unnoticeable while others may be more obviously imperfect. Some products will have scuffs, discolouration and other individual variations.
Discover more about our 'Imperfect Beauties' and their stories by visiting our blog for detailed information READ MORE.
Your item may not be eligible for return under our Online Returns Policy for a few different reasons. One possible reason your items are excluded from our policy may be:
If you believe the item you received is defective, please contact our Customer Service team, who will assist you further.
