Refunds & Returns

We hope you love your new purchase. But on the off chance your items aren’t quite what you expected, we’ll happily offer you an exchange or refund.
Here are a few things you need to know.

Return Conditions

Before returning your item/s, please take the time to check that you meet the following conditions:

Instore Refunds and Exchanges

At Edward Meller, for purchases made within our boutiques, we are happy to refund or exchange for a change of mind on full-price merchandise. Our refund policy does not apply to reduced merchandise unless required by law.

Our conditions in relation to returns are:

  • The merchandise is new, unworn and in its original condition and packaging including any product swing tags and/or shoe boxes.
  • An itemised receipt is accompanied with the returned merchandise. Refunds will be credited to the original payment method.
  • Purchases are returned or exchanged within 14 days of purchase.
  • If choosing an exchange, please note that your exchange request is not always guaranteed and is subject to stock availability.

Any Edward Meller merchandise purchased from stockists such as David Jones or The Iconic must be returned to the stockist and are subject to the stockist’s return policy.

Edward Meller Online Returns Policy

For all purchases made online through edwardmeller.com.au, including sale items, we are happy to refund or exchange on change-of-mind purchases. Our conditions in relation to online returns and exchanges are:

  • The merchandise is new, unworn and in its original condition and packaging including any product swing tags and/or shoe boxes.
  • An itemised receipt is accompanied by the returned merchandise. Refunds will be credited to the original payment method.
  • Online purchases are to be returned or exchanged within 30 days from the date of delivery.
  • You can return or request an exchange of your item online or in any of our Edward Meller boutique stores. Please note that any returns left at our Edward Meller boutique store will be forwarded to our online store to process the refund.
  • For online orders, all 'return' postage costs will be at the customer's expense except for a return that has been deemed faulty by the Online team. For ease and cost efficiency, we recommend the use of our Australia Post Returns Portal for a fixed fee. Please note that we will not refund any shipping and handling fees that you have paid at purchase to have the product delivered to you; this is subject to your rights under the Australian Consumer Law.
  • Exchanges are subject to availability, and if we are unable to fulfil the request, we will issue a refund.
  • Our Imperfect products are subject to the same 30-day return policy as our other products. Due to limited stock, we cannot accept exchanges on our Imperfect products. If you wish to exchange a product from the Imperfection collection, we recommend returning your item and placing a new order for your replacement item.

Return Instructions

If you need to return your online purchase, you can send your items back to our warehouse or come see us in-store.

Return To Store

Online purchases may be left at any Edward Meller boutique, which will then forward to our online store to process the refund. A complete list of our stores can be found here; please note that no returns may be left at any David Jones locations.

Any Edward Meller merchandise purchased from stockists such as David Jones or The Iconic must be returned to the stockist and are subject to the stockist’s return policy.

Before visiting a boutique, please check that you meet our Returns Conditions.

Return By Mail

You may return and/or exchange your purchase by mail to our Online Store by following these steps:

  • Complete the Return and Exchange Form that accompanied your invoice and enclose your Proof of Purchase receipt within your parcel. A copy of the Return and Exchange Form can be found by clicking here
  • Please note that Return postage costs are at the customer’s expense unless your item has been deemed faulty by us. Edward Meller will not refund any shipping costs incurred during purchase or return.

Click the button below or visit https://return.auspost.com.au/EDWARD_MELLER. This will take you to the relevant Australia Post returns portal where you can add details of your return. Enter the email address used to place your order and complete the fields to submit your return. Once submitted, you’ll be emailed your unique barcode.

  • A postage label will be sent to your nominated email address and you can either print this at home or your local post office will print the label for you.
  • Once the label is affixed to your sealed parcel, you can post your return in a Street Posting box or at your nearest Australia Post Collect & Return location.
  • You’ll be emailed tracking details so you can check on the progress of your return to our Online Team.

For International Returns and Exchanges, please post your item/s to:


Hermanns Imports Pty Ltd
c/- Edward Meller Webstore
9 TAUNTON DRIVE,
CHELTENHAM, VIC 3192
AUSTRALIA


For any further enquiries please contact our customer service team at webstore@edwardmeller.com.au

Consumer Guarantees

Consumer Guarantees

As a consumer, you are entitled to certain guarantees in respect of goods purchased from Edward Meller. Our returns policy does not affect your rights under the Australian Consumer Law, and you have consumer guarantees that cannot be limited by us.

If you believe an item is faulty, defective or does not match the description, please get in touch with us at webstore@edwardmeller.com.au, or you can call us on 1800 771 466. You can also return the product to an Edward Meller boutique. Please note that an evaluation will not occur in-store. A successful evaluation will be determined if the product is deemed to have defects in its materials and/or workmanship.

Warranties and guarantees do not cover damage caused by accident, improper care or use, negligence, normal wear and tear or the natural breakdown of colours and materials over extended time and use. In such instances, Edward Meller will not provide a refund, exchange, or repair.

If the product is considered to have a major fault, you have the right to ask for your choice of a replacement or refund. If the product has a minor fault, we may elect to repair the item (at our cost) or we may choose to provide you with a replacement or refund.

Edward Meller will require satisfactory proof of purchase before providing a remedy under Australian Consumer Law. Products returned under consumer guarantees can be returned within a reasonable timeframe, subject to proof of purchase.

We highlight that any products marked as seconds or sample products must be chosen carefully, as these items cannot be returned due to the fault identified at the time of purchase. Nonetheless, suppose the seconds or sample product exhibits a fault (not related to the fault identified at the time of purchase). In that case, it may be returned in accordance with the above consumer guarantees.

As a consumer, you are entitled to certain guarantees in respect of goods purchased from Edward Meller. Our returns policy does not affect your rights under the Australian Consumer Law, and you have consumer guarantees that cannot be limited by us.

If you believe an item is faulty, defective or does not match the description, please get in touch with us at webstore@edwardmeller.com.au, or you can call us on 1800 771 466. You can also return the product to an Edward Meller boutique. Please note that an evaluation will not occur in-store. A successful evaluation will be determined if the product is deemed to have defects in its materials and/or workmanship.

Warranties and guarantees do not cover damage caused by accident, improper care or use, negligence, normal wear and tear or the natural breakdown of colours and materials over extended time and use. In such instances, Edward Meller will not provide a refund, exchange, or repair.

If the product is considered to have a major fault, you have the right to ask for your choice of a replacement or refund. If the product has a minor fault, we may elect to repair the item (at our cost) or we may choose to provide you with a replacement or refund.

Edward Meller will require satisfactory proof of purchase before providing a remedy under Australian Consumer Law. Products returned under consumer guarantees can be returned within a reasonable timeframe, subject to proof of purchase.

We highlight that any products marked as seconds or sample products must be chosen carefully, as these items cannot be returned due to the fault identified at the time of purchase. Nonetheless, suppose the seconds or sample product exhibits a fault (not related to the fault identified at the time of purchase). In that case, it may be returned in accordance with the above consumer guarantees.

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