Accessories
The Journal
If you have forgotten your password to your account go to the “Sign In” page of your account and click on the Forgot your password? link.
This can be found by heading to the page at the following link here.
Simply enter your email address and if there is a matching account to that address, an email will be sent prompting you to re-set your password.
If you are still unable to log in,
please contact us at webstore@edwardmeller.com.au or you can call us on 1800 771 466.
No you don't. You can just checkout as a guest.
Depending on your spam filters, it is possible that your confirmation email has been forwarded to your junk folder - we would recommend double-checking your junk folder.
If you still have not received your order confirmation after 24 hours, please contact us at webstore@edwardmeller.com.au or you can call us on 1800 771 466.
As soon as your order has been dispatched, you will receive an automated notification with your tracking number. Your tracking number can then be used at Australia Post to find the most up-to-date delivery information.
Please note, if you are purchasing more than one item, your items may be shipped separately using individual tracking numbers.
We may fulfil your order from multiple locations, in this instance, your purchase will be split into multiple parcels. You will receive separate emails from Australia Post with separate tracking numbers for each parcel.
In the event of a split parcels please be assured that you will not incur any additional shipping charges.
Online sales are fulfilled from various locations including our warehouse, concession and boutique stores. Our Online Fulfilment Team have stringent quality control processes in place to ensure orders are packed and shipped to a high standard.
No, split payments across multiple methods of payment are not supported for online orders. They can be accepted in-store, but our website does not have the facility.
Your item may not be eligible for return under our Online Returns Policy for a few different reasons. One possible reason your items are excluded from our policy may be:
If you believe the item you received is defective, please contact our Customer Service team, who will assist you further.
By entering your email address in the "Register Your Interest" pop-up, you will be notified when the selected product becomes available. Additionally, you will be subscribed to our newsletter, ensuring you stay informed about our latest updates and promotions.
No, registering your interest does not reserve or secure the product. It simply allows us to notify you when the item becomes available. Availability is on a first-come, first-served basis, and we recommend acting quickly once notified.
Yes, registering your interest means you consent to receive our marketing messages, including product availability updates. You can unsubscribe from marketing emails at any time.
If you choose to unsubscribe, we will no longer send you marketing messages, including notifications about the availability of the product you registered your interest in.
You can review our Privacy Policyand Terms and Conditions for details on how we manage your data and your rights as a customer.
Size charts can be found on each product page or individually in the links below:
Effective heel height refers to how much the shoe actually elevates your foot versus the physical height of the wedge or heel itself.
For example, a sandal like RANA80 has an 80 mm block heel but a platform of 20 mm so your foot is only inclined 60 mm.
